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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
ITSM solutions: Are they all doing the same thing?
Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
AI for service desk: Why people in the loop make all the difference (and saves you money)
Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
AI help desk essentials: What no one tells you about balancing tech & humanity
Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
Fixify innovations
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
Peter Silberman
April 10, 2025
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
Metrics & insights
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
IT 101
What is a Help Desk Technician's role?
Molly Small
March 20, 2025
What is a Help Desk Technician's role?
IT 101
What is IT change management? A beginner’s guide to help desk automation
Molly Small
March 20, 2025
What is IT change management? A beginner’s guide to help desk automation
IT 101
What is an enterprise help desk? Features and benefits
Molly Small
March 20, 2025
What is an enterprise help desk? Features and benefits
IT 101
Measuring IT performance with IT KPI metrics
Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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