Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Agentic AI can’t do it alone: the power of people-in-the-loop service models
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Fixify innovations
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Perspectives
IT Professionals Day & the long arc of history
Molly Small
September 17, 2024
IT Professionals Day & the long arc of history
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Perspectives
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
IT help desk best practices
IT help desk support: Boosting efficiency without hiring more staff
Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
IT 101
What is sentiment analysis? Understanding its role in IT support
Molly Small
March 27, 2025
What is sentiment analysis? Understanding its role in IT support
IT 101
What is help desk analytics? A guide to measuring IT support performance
Molly Small
March 27, 2025
What is help desk analytics? A guide to measuring IT support performance
IT 101
How to reduce IT costs: Best practices for IT budget optimization
Molly Small
March 27, 2025
How to reduce IT costs: Best practices for IT budget optimization
IT 101
5 IT improvement ideas [featuring automation]
Molly Small
March 27, 2025
5 IT improvement ideas [featuring automation]
Perspectives
The cost of bad salsa (and other quality lessons)
Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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