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Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.

IT Help Benchmark Report

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A practical guide to creating a great employee IT experience using Okta Workflows

Discover how to design better employee IT experiences using Okta Workflows — what it does well, short-falls & how to build a self-service experience teams love.

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

Managing IT costs: 7 ways to save big without cutting corners

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

AI-powered service desk vs. traditional outsourcing

Measuring IT help desk performance: 7 metrics that actually matter

Help desk ideas: How to fix (almost) all your IT support woes

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