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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
7 min read

Managing IT costs: 7 ways to save big without cutting corners

Rosalie Moyer
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Fixify innovations
5 min read

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Rosalie Moyer
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
5 min read

AI-powered service desk vs. traditional outsourcing

Rosalie Moyer
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
7 min read

Measuring IT help desk performance: 7 metrics that actually matter

Rosalie Moyer
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
5 min read

Help desk ideas: How to fix (almost) all your IT support woes

Rosalie Moyer
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Rosalie Moyer
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
IT help desk best practices
7 min read

IT help desk services demystified: What growing companies really need to know

Rosalie Moyer
April 3, 2025
IT help desk services demystified: What growing companies really need to know
IT help desk best practices
6 min read

The ultimate employee onboarding checklist: Streamlining IT setup for new hires

Rosalie Moyer
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
AI & automation
6 min read

Best AI tools for business and IT teams

Rosalie Moyer
April 1, 2025
Best AI tools for business and IT teams
IT help desk best practices
6 min read

The best help desk software of 2025: How to choose the right solution for your team

Rosalie Moyer
April 1, 2025
The best help desk software of 2025: How to choose the right solution for your team
IT help desk best practices
8 min read

IT help desk support: Boosting efficiency without hiring more staff

Rosalie Moyer
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
IT 101
6 min read

What is sentiment analysis? Understanding its role in IT support

Molly Small
March 27, 2025
What is sentiment analysis? Understanding its role in IT support
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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