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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Perspectives
Navigate the startup tornado: A guide to crafting effective job descriptions
Peter Silberman
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions
Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
Fixify innovations
Introducing Fixify’s Integration Hub
Peter Silberman
March 13, 2025
Introducing Fixify’s Integration Hub
IT help desk best practices
A 4-step model for using AI and automation tools to boost IT efficiency
Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Fixify innovations
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Perspectives
IT Professionals Day & the long arc of history
Molly Small
September 17, 2024
IT Professionals Day & the long arc of history
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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