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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

Agentic AI can’t do it alone: the power of people-in-the-loop service models
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Agentic AI can’t do it alone: the power of people-in-the-loop service models

February 13, 2025
Peter Silberman
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IT help desk best practices
10 min read

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
10 min read

Agentic AI can’t do it alone: the power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Fixify innovations
4 min read

Scaling IT help desks with care: Fixify’s $25M Series A milestone

Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Perspectives
3 min read

‍IT Professionals Day & the long arc of history

Molly Small
September 17, 2024
‍IT Professionals Day & the long arc of history
Metrics & insights
2 min read

Fixify benchmark report: How does your IT help desk measure up?

Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Fixify innovations
5 min read

Hi, we’re Fixify

Matt Peters
August 19, 2024
Hi, we’re Fixify
IT 101
6 min read

What is an enterprise help desk? Features and benefits

Molly Small
March 20, 2025
What is an enterprise help desk? Features and benefits
IT 101
6 min read

Measuring IT performance with IT KPI metrics

Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
IT 101
6 min read

What Is an IT help desk? How It supports IT operations

Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
5 min read

What is a help desk? Definition, functions, and best practices

Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices
IT 101
6 min read

What Is ITSM? A complete guide to IT service management

Molly Small
March 13, 2025
What Is ITSM? A complete guide to IT service management
Fixify innovations
6 min read

Introducing Fixify’s Integration Hub

Peter Silberman
March 13, 2025
Introducing Fixify’s Integration Hub
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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