Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
Featured post

The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
Read more

All blog posts

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
IT help desk best practices
8 min read

IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders

Molly Small
October 6, 2025
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
Fixify innovations
7 min read

Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel

Peter Silberman
October 2, 2025
Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
IT help desk best practices
10 min read

Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about

Molly Small
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
AI & automation
8 min read

Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

Molly Small
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
AI & automation
8 min read

AI in ITSM: The honest challenges Fixify has seen

Molly Small
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
IT help desk best practices
6 min read

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
IT 101
6 min read

Measuring IT performance with IT KPI metrics

Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
IT 101
6 min read

What Is an IT help desk? How It supports IT operations

Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
5 min read

What is a help desk? Definition, functions, and best practices

Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices
IT 101
6 min read

What Is ITSM? A complete guide to IT service management

Molly Small
March 13, 2025
What Is ITSM? A complete guide to IT service management
IT help desk best practices
10 min read

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
10 min read

Agentic AI can’t do it alone: the power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

Stay in the loop

in action

Sign up to get notified about our latest news and blogs