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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
6 min read

ITSM solutions: Are they all doing the same thing?

Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
8 min read

AI for service desk: Why people in the loop make all the difference (and saves you money)

Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
7 min read

AI help desk essentials: What no one tells you about balancing tech & humanity

Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT help desk best practices
6 min read

6 IT infrastructure solutions that won’t break the bank

Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
6 min read

Is your IT infrastructure showing its age? Here’s how AI + people can help

Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
5 min read

IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
IT 101
5 min read

The importance of IT asset management (and how to do it better)

Molly Small
September 12, 2025
The importance of IT asset management (and how to do it better)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
5 min read

AI in IT service management: turbocharge your ticket queue (and keep users happy)

Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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