Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Fixify Integration Hub cards for Slack, Okta and Jira
Fixify innovations
6

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Technician with a giant wrench repairing a friendly robot
AI & automation
8

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify's November 2025 product release notes
Product updates
8

November 2025 product release

Peter Silberman
November 10, 2025
Fixify Service Catalog board with an app request assigned to Fixify
Fixify innovations
4

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Insights Dashboard on a laptop showing open, in-progress and resolved tickets
Fixify innovations
5

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Woman and a friendly robot beside a large computer showing workflows
IT help desk best practices
8

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
Why the human touch is important in IT help desks
IT help desk best practices
8

Empathy in tech: Why the human touch is your help desk’s secret weapon

Rosalie Moyer
March 10, 2026
Fixify's Application Management feature
Fixify innovations
8

Fixify Application Management: Discover, define, and automate requests for every app in your organization

Peter Silberman
March 5, 2026
Fixify's February 2026 product release notes
Product updates
3

February 2026 product release

Peter Silberman
February 26, 2026
what is service desk software and how does Fixify fit in?
IT 101
11

What is service desk software? Features, benefits, and use cases

Rosalie Moyer
February 24, 2026
The best help desk and IT software of 2026
IT help desk best practices
11

The best help desk software of 2026: How to choose the right solution for your team

Rosalie Moyer
January 28, 2026
January 2026 Fixify release notes
Product updates
9

January 2026 product release

Peter Silberman
January 28, 2026

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