Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Man on a beanbag with a laptop beside gears and a happy satisfaction gauge
IT help desk best practices
7

Employee onboarding 2.0: How to get new hires excited and productive from day one

Rosalie Moyer
April 29, 2025
Man pointing from a two-star review to a five-star review
IT help desk best practices
6

ITSM solutions: Are they all doing the same thing?

Rosalie Moyer
April 28, 2025
Woman on a laptop beside a robot inspecting charts with a magnifying glass
AI & automation
8

AI for service desk: Why people in the loop make all the difference (and saves you money)

Rosalie Moyer
April 28, 2025
Robot and woman at laptops balanced on opposite ends of a seesaw
AI & automation
7

AI help desk essentials: What no one tells you about balancing tech & humanity

Rosalie Moyer
April 25, 2025
Abstract green and lavender lines flowing across a purple background
IT help desk best practices
6

6 IT infrastructure solutions that won’t break the bank

Rosalie Moyer
April 4, 2025
Man with a telescope standing on a giant robotic hand
IT help desk best practices
6

Is your IT infrastructure showing its age? Here’s how AI + people can help

Rosalie Moyer
April 4, 2025
Why the human touch is important in IT help desks
IT help desk best practices
8

Empathy in tech: Why the human touch is your help desk’s secret weapon

Rosalie Moyer
March 10, 2026
Fixify's Application Management feature
Fixify innovations
8

Fixify Application Management: Discover, define, and automate requests for every app in your organization

Peter Silberman
March 5, 2026
Fixify's February 2026 product release notes
Product updates
3

February 2026 product release

Peter Silberman
February 26, 2026
what is service desk software and how does Fixify fit in?
IT 101
11

What is service desk software? Features, benefits, and use cases

Rosalie Moyer
February 24, 2026
The best help desk and IT software of 2026
IT help desk best practices
11

The best help desk software of 2026: How to choose the right solution for your team

Rosalie Moyer
January 28, 2026
January 2026 Fixify release notes
Product updates
9

January 2026 product release

Peter Silberman
January 28, 2026

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