Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Fixify Integration Hub cards for Slack, Okta and Jira
Fixify innovations
6

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Technician with a giant wrench repairing a friendly robot
AI & automation
8

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify's November 2025 product release notes
Product updates
8

November 2025 product release

Peter Silberman
November 10, 2025
Fixify Service Catalog board with an app request assigned to Fixify
Fixify innovations
4

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Insights Dashboard on a laptop showing open, in-progress and resolved tickets
Fixify innovations
5

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Woman and a friendly robot beside a large computer showing workflows
IT help desk best practices
8

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
Two hooded figures with laptops playing chess on a glowing circuit board
Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
Diagram contrasting a job ad's external world with the role's internal world
Perspectives
9

Navigate the startup tornado: A guide to crafting effective job descriptions

Peter Silberman
January 30, 2024
Developer typing at a computer in front of server racks
Perspectives
8

A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
January 4, 2024

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