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Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Fixify triage board sorting tickets by critical, high and medium priority
Fixify innovations
4

AI-Powered Triage: Bringing order to the ticket queue

Peter Silberman
December 1, 2025
Two employees and a cheerful robot juggling gears together
IT help desk best practices
8

AI for IT support: How to automate the boring stuff (without making employees hate bots)

Rosalie Moyer
November 25, 2025
Human hand holding stacks of coins beside a robotic hand holding an AI chip
AI & automation
8

AI for help desk: How to save big without losing the human touch

Rosalie Moyer
November 21, 2025
Wireframe figure in a thinker pose sitting on an AI sphere
IT help desk best practices
7

The new IT talent equation: Why AI makes human expertise more valuable

Rosalie Moyer
November 19, 2025
Signpost pointing one way to facts and the other way to myths
AI & automation
6

Debunking IT automation myths: What AI can and can’t do for your support team

Rosalie Moyer
November 18, 2025
Woman at a desk chatting with a friendly robot through a laptop screen
IT help desk best practices
9

The hybrid help desk: Combining internal IT with AI-powered outsourcing

Rosalie Moyer
November 14, 2025
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
Two hooded figures with laptops playing chess on a glowing circuit board
Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
Diagram contrasting a job ad's external world with the role's internal world
Perspectives
9

Navigate the startup tornado: A guide to crafting effective job descriptions

Peter Silberman
January 30, 2024
Developer typing at a computer in front of server racks
Perspectives
8

A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
January 4, 2024

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