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Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
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A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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IT help desk best practices
7

Employee onboarding 2.0: How to get new hires excited and productive from day one

Rosalie Moyer
April 29, 2025
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IT help desk best practices
6

ITSM solutions: Are they all doing the same thing?

Rosalie Moyer
April 28, 2025
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AI & automation
8

AI for service desk: Why people in the loop make all the difference (and saves you money)

Rosalie Moyer
April 28, 2025
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AI & automation
7

AI help desk essentials: What no one tells you about balancing tech & humanity

Rosalie Moyer
April 25, 2025
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IT help desk best practices
6

6 IT infrastructure solutions that won’t break the bank

Rosalie Moyer
April 4, 2025
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IT help desk best practices
6

Is your IT infrastructure showing its age? Here’s how AI + people can help

Rosalie Moyer
April 4, 2025
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
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Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
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Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
Diagram contrasting a job ad's external world with the role's internal world
Perspectives
9

Navigate the startup tornado: A guide to crafting effective job descriptions

Peter Silberman
January 30, 2024
Developer typing at a computer in front of server racks
Perspectives
8

A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
January 4, 2024

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