Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
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A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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"With Fixify, you'll love IT!" message with a green heart
Fixify innovations
5

Hi, we’re Fixify

Matt Peters
August 19, 2024
Empty taqueria interior with an order counter and high tables
Perspectives
5

What tacos taught me about process optimization

Matt Peters
June 13, 2024
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
Two hooded figures with laptops playing chess on a glowing circuit board
Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
"AI-driven IT" diagram linking automation, onboarding, integrations and speed
IT help desk best practices
7

IT help desk services demystified: What growing companies really need to know

Rosalie Moyer
April 3, 2025
Woman on a laptop beside a password field and a setup checklist
IT help desk best practices
6

The ultimate employee onboarding checklist: Streamlining IT setup for new hires

Rosalie Moyer
April 3, 2025
Friendly green robot holding a wrench and a code icon
AI & automation
6

Best AI tools for business and IT teams

Rosalie Moyer
April 1, 2025
Man and woman around a large stopwatch with a completed checklist
IT help desk best practices
8

IT help desk support: Boosting efficiency without hiring more staff

Rosalie Moyer
March 31, 2025
Bowl of salsa surrounded by tomatoes, peppers, avocado and other fresh ingredients
Perspectives
6

The cost of bad salsa (and other quality lessons)

Matt Peters
March 27, 2025
"Sentiment analysis" title card with a smiley face icon over a folder
IT 101
6

What is sentiment analysis? Understanding its role in IT support

Molly Small
March 27, 2025

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