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Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Fixify Integration Hub cards for Slack, Okta and Jira
Fixify innovations
6

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Technician with a giant wrench repairing a friendly robot
AI & automation
8

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify's November 2025 product release notes
Product updates
8

November 2025 product release

Peter Silberman
November 10, 2025
Fixify Service Catalog board with an app request assigned to Fixify
Fixify innovations
4

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Insights Dashboard on a laptop showing open, in-progress and resolved tickets
Fixify innovations
5

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Woman and a friendly robot beside a large computer showing workflows
IT help desk best practices
8

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
Man on a beanbag with a laptop beside gears and a happy satisfaction gauge
IT help desk best practices
7

Employee onboarding 2.0: How to get new hires excited and productive from day one

Rosalie Moyer
April 29, 2025
Man pointing from a two-star review to a five-star review
IT help desk best practices
6

ITSM solutions: Are they all doing the same thing?

Rosalie Moyer
April 28, 2025
Woman on a laptop beside a robot inspecting charts with a magnifying glass
AI & automation
8

AI for service desk: Why people in the loop make all the difference (and saves you money)

Rosalie Moyer
April 28, 2025
Robot and woman at laptops balanced on opposite ends of a seesaw
AI & automation
7

AI help desk essentials: What no one tells you about balancing tech & humanity

Rosalie Moyer
April 25, 2025
"Sentiment analysis" title card with a smiley face over an orange folder
IT 101
4

What are the steps in sentiment analysis? A guide to understanding text-based insights

Molly Small
April 18, 2025
"Team structure" title card with people icons over a folder
IT 101
4

What is an IT support team structure? Roles and responsibilities explained

Molly Small
April 18, 2025

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