Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

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Fixify innovations
5 min read

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Metrics & insights
7 min read

Measuring IT help desk performance: 7 metrics that actually matter

Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
5 min read

Help desk ideas: How to fix (almost) all your IT support woes

Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Outsourcing IT support services without losing control: Here’s how we do it

Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
7 min read

AI help desk essentials: What no one tells you about balancing tech & humanity

Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT 101
4 min read

What are the steps in sentiment analysis? A guide to understanding text-based insights

Molly Small
April 18, 2025
What are the steps in sentiment analysis? A guide to understanding text-based insights
IT 101
4 min read

What is an IT support team structure? Roles and responsibilities explained

Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
IT 101
4 min read

What is service desk software? Features, benefits, and use cases

Molly Small
April 17, 2025
What is service desk software? Features, benefits, and use cases
IT 101
6 min read

What is agentic AI? Understanding its role in decision-making and IT automation

Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
4 min read

What is CSAT? Understanding customer satisfaction scores in IT support

Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices