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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Perspectives
IT Professionals Day & the long arc of history
Molly Small
September 17, 2024
IT Professionals Day & the long arc of history
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Perspectives
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
IT help desk best practices
Is your IT infrastructure showing its age? Here’s how AI + people can help
Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT help desk best practices
IT help desk services demystified: What growing companies really need to know
Molly Small
April 3, 2025
IT help desk services demystified: What growing companies really need to know
IT help desk best practices
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
Molly Small
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
AI & automation
Best AI tools for business and IT teams
Molly Small
April 1, 2025
Best AI tools for business and IT teams
IT help desk best practices
The best help desk software of 2025: How to choose the right solution for your team
Molly Small
April 1, 2025
The best help desk software of 2025: How to choose the right solution for your team
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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