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IT Help Benchmark Report
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AI-Powered Triage: Bringing order to the ticket queue

Fixify Triage uses AI to guide IT ticket decisions in real time — cutting cognitive load, boosting accuracy, and keeping every request in the right hands.

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What Is IT Support? A Beginner-Friendly Overview

Scaling up Okta Workflows: What IT teams learn after the first 10 flows

A practical guide to creating a great employee IT experience using Okta Workflows

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

Managing IT costs: 7 ways to save big without cutting corners

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

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