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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
7 min read

Managing IT costs: 7 ways to save big without cutting corners

Rosalie Moyer
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Fixify innovations
5 min read

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Rosalie Moyer
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
5 min read

AI-powered service desk vs. traditional outsourcing

Rosalie Moyer
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
7 min read

Measuring IT help desk performance: 7 metrics that actually matter

Rosalie Moyer
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
5 min read

Help desk ideas: How to fix (almost) all your IT support woes

Rosalie Moyer
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Rosalie Moyer
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Rosalie Moyer
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
6 min read

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Rosalie Moyer
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
10 min read

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
IT 101
3 min read

System Management Tools: What They Are and Why They Matter

Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
IT 101
3 min read

The IT Department, Explained: Roles, Functions, and Tools

Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
IT 101
3 min read

Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)

Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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