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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Fixify innovations
Fixify Quality Control: The backbone of reliable IT
Matt Peters
October 16, 2025
Fixify Quality Control: The backbone of reliable IT
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Fixify innovations
Suggest-a-Playbook: Unlocking the right guidance at the right time
Peter Silberman
October 9, 2025
Suggest-a-Playbook: Unlocking the right guidance at the right time
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IT help desk best practices
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
Rosalie Moyer
October 6, 2025
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
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Fixify innovations
Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
Peter Silberman
October 2, 2025
Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
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IT help desk best practices
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
Rosalie Moyer
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
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AI & automation
5 ways Fixify takes your Jira help desk to the next level
Rosalie Moyer
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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IT 101
IT Support and Services 101: What Every Growing Business Needs
Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
IT 101
What Is IT Support? A Beginner-Friendly Overview
Molly Small
July 28, 2025
What Is IT Support? A Beginner-Friendly Overview
AI & automation
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
AI & automation
A practical guide to creating a great employee IT experience using Okta Workflows
David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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