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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Rosalie Moyer
November 14, 2025
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Fixify innovations
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Perspectives
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Release notes
November 2025 product release
Peter Silberman
November 10, 2025
November 2025 product release
AI & automation
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
Fixify Service Catalog: The heat map that shows what IT really does all day
Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
IT 101
What is IT change management? A beginner’s guide to help desk automation
Molly Small
March 20, 2025
What is IT change management? A beginner’s guide to help desk automation
IT 101
What is an enterprise service desk? Features and benefits
Molly Small
March 20, 2025
What is an enterprise service desk? Features and benefits
IT 101
Measuring IT performance with IT KPI metrics
Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
IT 101
What Is an IT help desk? How It supports IT operations
Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
What is a help desk? Definition, functions, and best practices
Rosalie Moyer
March 13, 2025
What is a help desk? Definition, functions, and best practices
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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