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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Perspectives
9 min read

Navigate the startup tornado: A guide to crafting effective job descriptions

Peter Silberman
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions
Perspectives
8 min read

A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
Perspectives
3 min read

Theodore Roosevelt and ChatGPT

Matt Peters
January 3, 2024
Theodore Roosevelt and ChatGPT
IT help desk best practices
8 min read

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
Fixify innovations
6 min read

Fixify Quality Control: The backbone of reliable IT

Matt Peters
October 16, 2025
Fixify Quality Control: The backbone of reliable IT
Fixify innovations
4 min read

Suggest-a-Playbook: Unlocking the right guidance at the right time

Peter Silberman
October 9, 2025
Suggest-a-Playbook: Unlocking the right guidance at the right time
Release notes
7 min read

October 2025 product release

Peter Silberman
October 6, 2025
October 2025 product release
IT help desk best practices
8 min read

IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders

Rosalie Moyer
October 6, 2025
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
Fixify innovations
7 min read

Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel

Peter Silberman
October 2, 2025
Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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