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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Perspectives
Navigate the startup tornado: A guide to crafting effective job descriptions
Peter Silberman
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions
Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
AI & automation
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
IT help desk best practices
Managing IT costs: 7 ways to save big without cutting corners
Rosalie Moyer
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Rosalie Moyer
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
AI-powered service desk vs. traditional outsourcing
Rosalie Moyer
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Rosalie Moyer
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
Help desk ideas: How to fix (almost) all your IT support woes
Rosalie Moyer
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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