Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
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A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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"With Fixify, you'll love IT!" message with a green heart
Fixify innovations
5

Hi, we’re Fixify

Matt Peters
August 19, 2024
Empty taqueria interior with an order counter and high tables
Perspectives
5

What tacos taught me about process optimization

Matt Peters
June 13, 2024
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
Two hooded figures with laptops playing chess on a glowing circuit board
Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
"Glossary" title card with a bookmark icon over a folder
IT 101
5

IT terminology for beginners: A Fixify-friendly glossary

Molly Small
September 19, 2025
"Foundations" title card with a command-line prompt icon over a folder
IT 101
5

What does the IT department actually do?

Molly Small
September 18, 2025
"Foundations" title card with a grid of blocks over a folder
IT 101
5

IT vs engineering: What’s the difference (and why it matters)

Molly Small
September 17, 2025
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IT 101
5

IT processes and procedures: A 101 guide for non-tech teams

Molly Small
September 16, 2025
Three hands untangling a knotted ball of string
AI & automation
5

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
"Asset management" title card with a stacked layers icon over a folder
IT 101
5

The importance of IT asset management (and how to do it better)

Molly Small
September 12, 2025

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