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Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Three people analyzing charts and data with a magnifying glass
Metrics & insights
6

IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role

Michael Evans
March 25, 2025
Running figure in motion with fading silhouettes behind
IT help desk best practices
10

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
Robotic hand and human hand reaching toward each other
AI & automation
10

Agentic AI can’t do it alone: The power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Fixify announcing its $25M Series A with Decibel, Costanoa and Paladin
Fixify innovations
4

Scaling IT help desks with care: Fixify’s $25M Series A milestone

Matt Peters
October 23, 2024
"Happy IT Pros Day!" timeline from a quill and abacus to a smartphone
Perspectives
3

‍IT Professionals Day & the long arc of history

Rosalie Moyer
September 17, 2024
IT Help Desk Benchmark Report cover with a smiling analyst and app cards
Metrics & insights
2

Fixify benchmark report: How does your IT help desk measure up?

Rosalie Moyer
August 29, 2024
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
Two hooded figures with laptops playing chess on a glowing circuit board
Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
Diagram contrasting a job ad's external world with the role's internal world
Perspectives
9

Navigate the startup tornado: A guide to crafting effective job descriptions

Peter Silberman
January 30, 2024
Developer typing at a computer in front of server racks
Perspectives
8

A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
January 4, 2024

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