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Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
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A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Perspectives
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Navigate the startup tornado: A guide to crafting effective job descriptions

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A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
January 4, 2024
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Perspectives
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Theodore Roosevelt and ChatGPT

Matt Peters
January 3, 2024
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IT 101
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Help desk metrics to track

Molly Small
March 20, 2025
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IT 101
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What is an enterprise service desk? Features and benefits

Molly Small
March 20, 2025
"IT KPI metrics" title card with an upward trend arrow over a folder
IT 101
6

Measuring IT performance with IT KPI metrics

Molly Small
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IT 101
6

What Is an IT help desk? How It supports IT operations

Molly Small
March 13, 2025
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IT 101
5

What is a help desk? Definition, functions, and best practices

Rosalie Moyer
March 13, 2025
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IT help desk best practices
10

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025

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