FIXIFY vs MOVEWORKS

AI help desk alternatives to Moveworks

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Get the help desk efficiency of AI — backed by real people who catch what it misses and lighten your team’s load.

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Why Fixify feels different

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Fixify automates up to 75% of your help desk tickets — keeping people involved where it matters most.

No knowledge base or docs required!

Whether your workflows are in a doc or still in people’s heads, we’re ready to jump in. We’ll run with what you’ve got — using AI to fill in the gaps, generate automated playbooks, and keep them current.

AI, with humans where it counts

Our AI tackles help desk triage, automates workflows, and crunches the metrics in the background. On the frontlines? Real people, talking to your end users and troubleshooting when AI hits its limits.

Support that fits into the flow of your work

We fit into your existing workflow. Then we personalize every layer around how you work — right down to the smallest details. It’ll feel like we’ve been part of your team all along.

Comparing alternatives to Moveworks? Here’s what Fixify does better

does better

Features

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AI automation, no knowledge base required

Fixify comes with out-of-the-box automation playbooks, tailored to your workflows. No KB required — we’ll build one for you or help you fine tune and maintain the one you have

Human in the loop

With Fixify, your end users always get a human touch. When automation taps out, our analysts jump in to troubleshoot the one-offs, the curveballs, and everything in between.

Transparent & affordable pricing

Fixify’s pricing is simple and predictable — with no hidden fees. Our AI help desk service costs a fraction of what you'd spend on full-time employees, no matter your organization’s size.

100% focused on help desk

Fixify is purpose-built for the IT help desk. Our focus on IT means we can solve the problems that matter most to your team — and stay ahead of evolving trends with deep expertise in both tech and AI. No distractions. Just better support, built for you.

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Scale without the heavy lifting

Scale

5x support with bots & humans

With bots and humans working together, we don’t just resolve routine tickets — we’re ready for issues that fall outside the flow. We tackle the unexpected, so edge cases don’t pile up and your team gets even more room to breathe.

Built-in AI & IT expertise

Whether you're starting from scratch or deep in automations, Fixify meets you where you are. We build, tune, and keep your workflows up to date — so you can scale without fiddling with the knobs.

See how users feel about the help desk

Fixify captures more than just metrics. From sentiment analysis to ticket patterns and SLA trends, we surface real-time insights that reveal where your time goes, how your end users feel, and what to do next.

Bottom line?
You don’t have to do it all yourself

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Moveworks, which is now part of ServiceNow, is built for large enterprises with polished documentation and predictable workflows.  

Fixify is built for organizations with 100 to 2,000 employees. So, whether you’re still piecing it together or leveling up your IT support we can help.

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Fixify makes
IT support work

IT support

Many bot-based AI tools rely on a comprehensive knowledge base and up-to-date documentation to feed them. But let’s face it. The docs are always a work in progress. That’s why more teams are choosing Moveworks competitors that meet them (and their docs) where they are.

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FAQ

How does Fixify’s IT help desk solution actually work?

A: Fixify combines AI-powered automation with real human IT analysts to handle your help desk tickets efficiently and thoughtfully. Our AI works quietly behind the scenes, triaging tickets, managing workflows, and delivering insights — while our skilled analysts interact directly with your users, troubleshooting and resolving issues that need a personal touch. This hybrid approach lets us take about 75% of your tickets off your plate, freeing up your team to focus on bigger priorities without losing the human connection your users expect.

What makes Fixify different from Moveworks?

Unlike Moveworks, which relies heavily on enterprises having polished documentation and predictable workflows, Fixify is built to adapt to your unique environment — whether your processes are documented or still in people’s heads. We personalize our support around your existing tools, culture, and workflows. Our AI and human experts work together to handle both routine and unexpected issues, giving you flexible, scalable help desk support that grows with your business — without the heavy lifting.

What about our existing IT tools (like our ticketing system)?

Fixify integrates seamlessly with your existing IT ticketing systems, such as Jira, ServiceNow, ManageEngine, and others. We connect directly to your tools to categorize, triage, and resolve tickets — all while respecting your current workflows and processes. You don’t need to rip and replace; Fixify fits right in, enhancing your stack and amplifying your team’s efficiency from day one.

What types of tickets does Fixify handle for my business?

Fixify handles a wide range of IT help desk tickets — from common password resets and software requests to complex troubleshooting and incident diagnostics. Our AI handles routine, high-volume requests, while our expert analysts jump in for issues that require human judgment and deeper investigation. This combination ensures speedy resolutions for everyday tasks and thoughtful care for unique or complex problems.

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What’s the cost of Fixify?

Our pricing is simple and straightforward — it’s based on the number of employees in your organization. No hidden fees, add-ons, or surprise up-charges. For a quick overview, check out our pricing page. And if you have any questions or want to discuss your specific needs, we’re always happy to chat!