Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Woman reaching toward a robotic hand above an AI chatbot tablet
AI & automation
5

AI in IT service management: Turbocharge your ticket queue (and keep users happy)

Rosalie Moyer
September 10, 2025
Woman and a robot exchanging messages in speech bubbles
IT help desk best practices
6

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Rosalie Moyer
September 9, 2025
Fixify's September 2025 product release notes
Product updates
4

September 2025 product release

Peter Silberman
September 8, 2025
Man running and leaping over a hole in the ground
AI & automation
6

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Rosalie Moyer
September 5, 2025
Three help desk agents with headsets working beside a 24/7 clock
Fixify innovations
10

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
Two colleagues working together at a desk with Jira on screen
AI & automation
5

5 ways Fixify takes your Jira help desk to the next level

Rosalie Moyer
July 30, 2025
"Glossary" title card with a bookmark icon over a folder
IT 101
5

IT terminology for beginners: A Fixify-friendly glossary

Molly Small
September 19, 2025
"Foundations" title card with a command-line prompt icon over a folder
IT 101
5

What does the IT department actually do?

Molly Small
September 18, 2025
"Foundations" title card with a grid of blocks over a folder
IT 101
5

IT vs engineering: What’s the difference (and why it matters)

Molly Small
September 17, 2025
"Guide" title card with a document icon over a folder
IT 101
5

IT processes and procedures: A 101 guide for non-tech teams

Molly Small
September 16, 2025
Three hands untangling a knotted ball of string
AI & automation
5

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
"Asset management" title card with a stacked layers icon over a folder
IT 101
5

The importance of IT asset management (and how to do it better)

Molly Small
September 12, 2025

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