Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Fixify Integration Hub cards for Slack, Okta and Jira
Fixify innovations
6

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Technician with a giant wrench repairing a friendly robot
AI & automation
8

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify's November 2025 product release notes
Product updates
8

November 2025 product release

Peter Silberman
November 10, 2025
Fixify Service Catalog board with an app request assigned to Fixify
Fixify innovations
4

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Insights Dashboard on a laptop showing open, in-progress and resolved tickets
Fixify innovations
5

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Woman and a friendly robot beside a large computer showing workflows
IT help desk best practices
8

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
"Glossary" title card with a bookmark icon over a folder
IT 101
5

IT terminology for beginners: A Fixify-friendly glossary

Molly Small
September 19, 2025
"Foundations" title card with a command-line prompt icon over a folder
IT 101
5

What does the IT department actually do?

Molly Small
September 18, 2025
"Foundations" title card with a grid of blocks over a folder
IT 101
5

IT vs engineering: What’s the difference (and why it matters)

Molly Small
September 17, 2025
"Guide" title card with a document icon over a folder
IT 101
5

IT processes and procedures: A 101 guide for non-tech teams

Molly Small
September 16, 2025
Three hands untangling a knotted ball of string
AI & automation
5

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
"Asset management" title card with a stacked layers icon over a folder
IT 101
5

The importance of IT asset management (and how to do it better)

Molly Small
September 12, 2025

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