Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Woman reaching toward a robotic hand above an AI chatbot tablet
AI & automation
5

AI in IT service management: Turbocharge your ticket queue (and keep users happy)

Rosalie Moyer
September 10, 2025
Woman and a robot exchanging messages in speech bubbles
IT help desk best practices
6

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Rosalie Moyer
September 9, 2025
Fixify's September 2025 product release notes
Product updates
4

September 2025 product release

Peter Silberman
September 8, 2025
Man running and leaping over a hole in the ground
AI & automation
6

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Rosalie Moyer
September 5, 2025
Three help desk agents with headsets working beside a 24/7 clock
Fixify innovations
10

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
Two colleagues working together at a desk with Jira on screen
AI & automation
5

5 ways Fixify takes your Jira help desk to the next level

Rosalie Moyer
July 30, 2025
Robotic hand and human hand reaching toward each other
AI & automation
10

Agentic AI can’t do it alone: The power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Fixify announcing its $25M Series A with Decibel, Costanoa and Paladin
Fixify innovations
4

Scaling IT help desks with care: Fixify’s $25M Series A milestone

Matt Peters
October 23, 2024
"Happy IT Pros Day!" timeline from a quill and abacus to a smartphone
Perspectives
3

‍IT Professionals Day & the long arc of history

Rosalie Moyer
September 17, 2024
IT Help Desk Benchmark Report cover with a smiling analyst and app cards
Metrics & insights
2

Fixify benchmark report: How does your IT help desk measure up?

Rosalie Moyer
August 29, 2024
"With Fixify, you'll love IT!" message with a green heart
Fixify innovations
5

Hi, we’re Fixify

Matt Peters
August 19, 2024
Empty taqueria interior with an order counter and high tables
Perspectives
5

What tacos taught me about process optimization

Matt Peters
June 13, 2024

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