Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Fixify Integration Hub cards for Slack, Okta and Jira
Fixify innovations
6

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Technician with a giant wrench repairing a friendly robot
AI & automation
8

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify's November 2025 product release notes
Product updates
8

November 2025 product release

Peter Silberman
November 10, 2025
Fixify Service Catalog board with an app request assigned to Fixify
Fixify innovations
4

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Insights Dashboard on a laptop showing open, in-progress and resolved tickets
Fixify innovations
5

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Woman and a friendly robot beside a large computer showing workflows
IT help desk best practices
8

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
Robotic hand and human hand reaching toward each other
AI & automation
10

Agentic AI can’t do it alone: The power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Fixify announcing its $25M Series A with Decibel, Costanoa and Paladin
Fixify innovations
4

Scaling IT help desks with care: Fixify’s $25M Series A milestone

Matt Peters
October 23, 2024
"Happy IT Pros Day!" timeline from a quill and abacus to a smartphone
Perspectives
3

‍IT Professionals Day & the long arc of history

Rosalie Moyer
September 17, 2024
IT Help Desk Benchmark Report cover with a smiling analyst and app cards
Metrics & insights
2

Fixify benchmark report: How does your IT help desk measure up?

Rosalie Moyer
August 29, 2024
"With Fixify, you'll love IT!" message with a green heart
Fixify innovations
5

Hi, we’re Fixify

Matt Peters
August 19, 2024
Empty taqueria interior with an order counter and high tables
Perspectives
5

What tacos taught me about process optimization

Matt Peters
June 13, 2024

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