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Key highlights
Auto-generate a knowledge base that reflects how your team really operates
See how ticket data, chat logs, and playbooks can become living documentation — without forcing analysts to write everything manually.
Put AI to work without perfect documentation
Learn why messy, incomplete knowledge isn’t a blocker — and how AI can still deliver value with the right structure and feedback loops.
Keep humans in the loop for the stuff AI shouldn’t touch
Understand where automation works best, where it breaks down, and how to design AI systems that support — not replace — your team.
What you'll learn in this webinar
AI is supposed to make IT easier. But as many early adopters have learned the hard way, most AI bots and deflection tools depend on something you probably don’t have: a clean, complete, constantly updated knowledge base.
One IT Director put it perfectly: “I feel like I’m working for the AI tool — not the other way around.”
The truth is, internal knowledge is always a moving target. So how do you escape the AI Catch-22?
In this on-demand webinar, Fixify co-founders Matt Peters (CEO) and Peter Silberman (CTO) share a candid, practical look at how AI can still deliver — even if your documentation is outdated, messy, or missing altogether.
Watch now to learn how to rethink knowledge management, avoid common AI pitfalls, and put AI to work in ways that actually help your IT team.
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