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Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
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A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Navigate the startup tornado: A guide to crafting effective job descriptions

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A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
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Theodore Roosevelt and ChatGPT

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IT 101
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What is CSAT? Understanding customer satisfaction scores in IT support

Molly Small
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IT 101
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Pros and cons of outsourcing IT support: Is it right for your business?

Molly Small
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"Agentic AI" title card with a robot head icon over a folder
IT 101
6

What is agentic AI? Understanding its role in decision-making and IT automation

Molly Small
April 17, 2025
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IT help desk best practices
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6 IT infrastructure solutions that won’t break the bank

Rosalie Moyer
April 4, 2025
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IT help desk best practices
6

Is your IT infrastructure showing its age? Here’s how AI + people can help

Rosalie Moyer
April 4, 2025
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Fixify innovations
5

IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

Rosalie Moyer
April 4, 2025

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