The AI help desk that resolves your overwhelming tier 1 volume

in action
  • Resolve tier 1 tickets across 40+ use cases
  • Plug into the tools your team already runs on
  • AI-powered, with human-in-the-loop oversight

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Trusted by IT teams who needed to scale without hiring

Why use Fixify’s AI help desk?

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Chat-native support for end users

Field requests and keep users in the loop in Slack or Teams. Fixify automatically documents each request in your ITSM.

Self-building IT playbooks

Auto-generate tailored workflows from existing docs, conversations, calls, and tickets.

Agentic help desk automation

AI sidekicks dynamically build and execute the best automation plan. They evaluate and re-plan after each step, enabling you to automate both routine tasks and tricky edge cases.

Full visibility and control

We categorize your tickets, spotting patterns and trends. Get real-time insights into IT help desk performance metrics like open requests, resolution times, and SLA compliance.

Live in 14 days, not 14 weeks

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Connect your ITSM

Under two hours of admin setup. We pull your historical tickets.

We build your playbooks

AI generates workflows from your tickets and existing knowledge.

Start resolving

First ticket automates in 14 days, then we scale coverage.

Get a firsthand look at Fixify in action

in action

Schedule time to learn how we can automate your IT workflows to save time and scale your team to reach their full potential.

We need a little info to get started