How agentic AI
is changing IT
Fixify’s data shows the ways early adopters are automating key IT functions with agentic AI — and why humans need to be in the loop.
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Inside the report
Automation with agentic AI is reshaping the world of IT in profound ways. To understand the changes, Fixify dug into the data. We found that a new division of labor is emerging among early IT automation adopters: AI agents are handling more and more of the routine execution of IT tasks, while analysts are supervising, approving, rejecting, redirecting, and taking over when requests require judgment.
What we found
1 in 3
AI handled one-third of actions.
27
%
16
%
AI rejection rate dropped fast.
23
%
41
%
AI-executed tasks rose quickly.
84
%
System changes by AI are identity tasks.
The first real look inside AI-run IT work
in action
Get the full report, built on 18,000 agentic plans and 147,000 real IT actions, with the data on what AI actually does in IT and what it means for your team.