# Fixify

> Fixify is an AI-native IT help desk platform that combines AI automation with 24x7 human analyst supervision to resolve IT support tickets for mid-market (200-2000 employee) organizations. It integrates with existing ITSM, identity, and collaboration tools to automate common Tier 1 and Tier 2 requests such as password resets, access provisioning, and troubleshooting.

## Product

- [IT Help Desk Platform](https://www.fixify.com/it-help-desk): Overview of Fixify's platform, including AI Sidekicks that triage and resolve tickets, auto-generated playbooks, and real-time performance dashboards.
- [Pricing](https://www.fixify.com/pricing): Fixify's per-employee (FTE-based) pricing model with an interactive cost estimate calculator, plus HIPAA, GDPR, and CCPA compliance details.
- [Integrations](https://www.fixify.com/integrations): Direct integrations with ITSM, identity, and collaboration tools, including ServiceNow, Jira, Freshservice, Okta, Slack, and Microsoft Teams.

## Company

- [Why Fixify](https://www.fixify.com/why-fixify): Fixify's position relative to traditional outsourced help desks and AI-only code heavy tools, built around a combined automation-plus-human-analyst model.
- [Expel Customer Story](https://www.fixify.com/expel-story): Case study on how Expel, a managed detection and response provider, used Fixify to improve help desk CSAT.

## Resources

- [Glossary](https://www.fixify.com/glossary): Definitions of IT service management terms and Fixify-specific concepts, including Playbooks, Guidelines, Skills, Sidekicks, and Resolution Time.
- [2026 IT Help Desk Benchmark Report](https://www.fixify.com/it-help-desk-benchmark-report-2026): Analysis of 50,000+ real help desk tickets across 30+ organizations, covering ticket volume patterns, resolution times, and measured impact of AI automation.